Visitation
At CaroMont Health, the safety of our patients and employees is our highest priority. Family members and care partners remain respected members of the healthcare team and are welcomed to our facilities with the following guidelines in mind:
Our Promise
- CaroMont Health patients have the right to define their “family” and how they will be involved in care, care planning and decision making.
- All patients have the right to receive visitors. CaroMont Health will not restrict, limit or deny visitation privileges based on age, culture, language, physical or mental disability, socioeconomic status, race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
- Visitation is open to virtually anyone – a spouse, domestic partner (including a same-sex domestic partner), another family member or friend. CaroMont Health will ensure that all visitors enjoy full and equal visitation privileges consistent with the patient’s preferences.
- The patient has the responsibility to inform the staff of any visitor(s) they would like to be asked to leave.
- CaroMont Health will allow a family member, friend or other individual to be present with the patient for emotional support during the course of the hospital stay.
- CaroMont Health will allow for the presence of a support individual of the patient’s choice unless the individual’s presence infringes on others’ rights, safety or is medically contraindicated. The support person may or may not be the patient’s surrogate decision maker or legally authorized representative.
North Carolina’s No Patient Left Alone Act
CaroMont Regional Medical Center complies with North Carolina’s No Patient Left Alone Act (NPLAA). The statute is available here.
Patients and families who believe a violation of the NPLAA has occurred may reach out to the individuals responsible for investigating NPLAA visitation violations:
- At CaroMont Regional Medical Center, please call 704.834.2694 and ask to speak with a Patient Representative
- Individuals may also contact the North Carolina Department of Health and Human Services at 800.662.7030 and ask to speak with the Clinical Administrator
- Individuals may also contact The Centers for Medicare and Medicaid Services, Region 4 at 404.562.7888 and ask to speak to the Regional Director
Visitor Guidelines
CaroMont Health supports open visitation in all facilities. However, for the safety and well-being of our patients, visitors and employees, visitation may be limited or restricted when it is clinically necessary.
CaroMont Regional Medical Center and The Birthplace
All visitors must meet the following criteria:
- Be 13 years of age or older to visit a patient in the hospital or The Birthplace.
- Have no symptoms of COVID-19, flu or other respiratory illness.
- Have not tested positive for COVID-19 in the last 10 days or have a pending COVID-19 test.
- Comply with all guidance related to infection control processes, follow directions from staff and remain in designated areas at all times.
Adult patients requiring isolation for COVID-19:
- Adult patients with COVID-19 requiring isolation may have one (1) visitor at a time.
- Visitors must pass mandatory health screening prior to entering the hospital. We also strongly recommend compliance with all personal protective equipment (PPE) and infection prevention protocols.
- To review the full guidelines for visiting a patient with COVID-19, please click here.
- Patients may be allowed additional visitors, as determined by the treating physician and facility leadership for end-of-life circumstances, certain communication barriers and caregiver/decision-making.
Masks are optional for patients, visitors and employees in CaroMont Health facilities. Patients may request that CaroMont Health care teams wear masks during any care encounter.
CaroMont Specialty Surgery, CaroMont Outpatient Surgery and CaroMont Endoscopy Center
All visitors must meet the following criteria:
- Have no symptoms of COVID-19, flu or other respiratory illness.
- Have not tested positive for COVID-19 in the last 10 days or have a pending COVID-19 test.
- Comply with all guidance related to infection control processes, follow directions from staff and remain in designated areas at all times.
Masks are optional for patients, visitors and employees in CaroMont Health facilities. Patients may request that CaroMont Health care teams wear masks during any care encounter.
Adult patients requiring isolation for COVID-19:
- Adult patients with COVID-19 requiring isolation may have one (1) visitor at a time.
- Visitors must pass mandatory health screening prior to entering the hospital. We also strongly recommend compliance with all personal protective equipment (PPE) and infection prevention protocols.
- To review the full guidelines for visiting a patient with COVID-19, please click here.
CaroMont Medical Group - Physician Offices, Urgent Care Centers and Outpatient Departments
- To help ensure adequate space in reception areas and exam rooms, patients are asked to limit visitors to only necessary caregivers and immediate family members.
- If patients are experiencing symptoms of COVID-19 or have been exposed to someone with a suspected or confirmed case of the virus, they are asked to call before visiting any CaroMont Medical Group office or Urgent Care location.
- Masks are optional for patients, visitors and employees in CaroMont Health facilities. Patients may request that CaroMont Health care teams wear masks during any care encounter.